/xp command is not working properly

Is not the first time that i’m having a problem with this command, but in my server our /xp command is not working properly after we try to check our xp.
In this image we are trying to run the /xp command, but it never show us our xp in the group, we are having this problems for 2 months already, so please fix this problem.
IMG_20230217_093940

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